TheDrunkenGnome
Refund/Return Policy
Air Plants
Returns and refunds are accepted within 30 days of purchase.
- If you have any problems with your order, please contact us with a picture of the product within 30 days of purchase. We will review the picture and information provided to assess a refund or replacement.
- If you believe your plant is dead on arrival please contact us immediately with a picture and our staff will get back with you if further care can be provided to the plant or if a refund/replacement will be issued.
- When a replacement is requested, we can either offer the replacement be added with a future order, or send the replacement on receipt of $5.95 for shipping paid by the customer.
- If a refund is requested, there are two options we offer. You can receive a merchandise credit in the amount of the product to be used in a future purchase, or a refund will be returned to the card used in the transaction. Please understand that the amount credited will not include the $5.95 cost of shipping.
- We may request an order be shipped back to us in the event a refund is requested. A restocking fee may apply depending on the condition of the plant upon return. If you are asked to return your order please handle the plant with care and return it to the package in the same way it was delivered to you.
- Shipping, freight, service charges, hazardous charges, oversize fees, and dropship fees are NON-REFUNDABLE.
Crystals
If your item arrives broken, please message us with a photo within 48 hours of receiving your order. We put a lot of time and care into packing our orders to avoid any chips or breaks. Once the order leaves us, we have no control over how the mailing service handles your package. Please utilize the insurance option if you would like the option of a full refund on a damaged or broken piece. If you receive your order and are unhappy, please contact us as soon as possible. Please understand that we are always happy to provide dimensions or weights on any specific item. This can definitely help avoid any uncertainties.
If you are wanting to add insurance to your entire order, or a portion of your order PLEASE MESSAGE US WITHIN 24 HOURS OF THE LIVE SALE. Once your order has shipped, there is no way of adding insurance to it. Insurance rates start at $5 and will increase depending on the amount that you would like to insure. If your package is over 1lb it will automatically ship through USPS Priority/ UPS ground which will have $100 of insurance already applied.
